FAQs

What is Reserved Living & Giving?

Reserved Living & Giving is a complimentary loyalty program for eligible Morgan Stanley clients* designed to enhance their lifestyle and go beyond traditional wealth management services. The program provides access to exclusive offers and discounts from premium and emerging brands, timely articles from Morgan Stanley thought leaders and others, and philanthropic inspiration.

Who qualifies for Reserved Living & Giving?

To qualify for Reserved at no cost, a client’s household must have and maintain 1MM in Eligible Assets and Liabilities or have paid at least $10,000 in annual managed fees/commissions (Compensable Revenue). Annual managed fees/commissions paid is generally defined as revenue generated in fee-based accounts and commissions generated in non-fee-based accounts, and is calculated on a rolling 12-month basis. Not all revenue is included. Morgan Stanley reserves the right to exclude certain items of revenue at its sole discretion.

How can Reserved Living & Giving benefits be extended to family members?

Reserved Living & Giving benefits are extended to your eligible family members as long as the accounts are all properly householded together. Householding policies are periodically reviewed to ensure that they are consistent with policies and procedures and regulatory rules. Contact your Morgan Stanley Financial Advisor to learn more.

What is a household?
The Firm has defined a household as a straight, linear generation. As of June 1, 2015, the eligible relationships are as follows:

Eligible Household Relationships1
- Self
- Spouse
- Son
- Daughter
- Parent
- Grandchild
- Son-in-Law
- Daughter-in-Law
- Grandparent
- Domestic partner (requires same address as Head of Household)

1Eligible relationships are relative to the Head of Household.

Households are evaluated weekly to verify they meet the minimum in eligible assets and liabilities or managed fees/commissions paid. Contact your Morgan Stanley Financial Advisor to learn more.

How do I enroll on the Reserved Living & Giving website if I am a Reserved client?

Morgan Stanley Online Users
1. Log in to Morgan Stanley Online
2. Click on the Reserved Living & Giving banner on the homepage
3. Create a password

Prefer to enroll on the Reserved Living & Giving website?

Contact your Financial Advisor and request your unique code so you can enroll on this website. Or, call the Service Center at 1-877-799-6722 and request that they send you your unique code so you can enroll on this website.

What are the benefits of Reserved Living & Giving?

Once enrolled on this website, Reserved clients can access benefits such as best-in-class providers of travel planning, boutique wine sourcing, hard-to get-tickets, art advisory, personal insurance, health and wellness services as well as preferred pricing on a selection of luxury vehicles.

The exciting Insights & Inspiration section of the website contains exclusive content on topics including family finances, healthy aging, travel, and philanthropic ideas to help clients and their families engage in giving.

The offers and guidance featured on the Reserved Living & Giving website are regularly updated to meet the needs and preferences of our valued clients.

Will the Reserved Living & Giving partner offers change?

Participating Reserved Living & Giving partner offers are subject to change and new Reserved partner offers will be regularly added to the program. Visit the Reserved Living & Giving website often for updated offers and experiences made available exclusively for Reserved Living & Giving clients.

How long do I have to redeem these offers?

Each offer has an expiration date. Please go to the specific Reserved Living & Giving partners for the services or products that interest you to get expiration dates and other details on terms and conditions.

Are there any additional fees to receive these benefits?

There is no cost to enroll, although certain individual offers may have costs associated with them.

Is any of my information shared with participating Reserved Living & Giving partners?

Morgan Stanley does not share any client information with any Reserved Living & Giving partner. However, should you decide to redeem Reserved Living & Giving partners' offers, it will be necessary to share certain personal information so that the participating brands can grant you special codes, pricing or discounts that are part of the program.

Is there a rewards/Reserved Living & Giving card that I would show to receive discounts/special offers with these Reserved Living & Giving partners?

No, there is no card associated with Reserved Living & Giving. To receive discounts or offers, simply review each specific Reserved Living & Giving partner offer for information on how you can redeem it.

Does Morgan Stanley receive any revenue from the Reserved Living & Giving program?

Based upon certain Reserved Living & Giving partners' agreements, Morgan Stanley may receive a portion of the revenue those Reserved Living & Giving partners realize from the services rendered and/or products sold to or booked by Reserved Living & Giving clients.

How do I find a Morgan Stanley Financial Advisor?


Morgan Stanley Smith Barney LLC (“Morgan Stanley”), its affiliates and Morgan Stanley Financial Advisors and Private Wealth Advisors do not provide tax or legal advice. Clients should consult their tax advisor for matters involving taxation and tax planning and their attorney for matters involving trust and estate planning, charitable giving, philanthropic planning and other legal matters.

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Have a Question? Contact the Service Center at 1-877-799-6772.
See which of your eligible clients are enrolled in Reserved Living & Giving and invite those who are not.